Update
Update

We are experts in people interaction and this gives us the edge in delivering a superior customer experience in every contact.

B.   Retrieval of Assets & Management :

We undertake & execute activities ranging from Installation, Periodic Verification, Dismantling, Retrievals, Recovery & Managing Stock of recovered assets deployed by our clients at multiple customer end points. PRIME has been pioneering in execution of such models for varied industries for many years

C.   WFH Solutions :

PRIME has successfully enabled BCP solutions (Business Continuity Program) for all our clients during recently hit Covid-19 pandemic which has brought entire world to complete halt. With technological advancement in tools & support system backed with IT capabilities to manage data security & privacy, entire operations are managed under WFH solutions. All customer facing agents continue interactions (Inbound / Outbound) without loss of any time or deliverables for clients. WFH solutions provided by PRIME Teleservices has been immensely serving all Financial Impacting services for its clients during Lockdown situations.


Deliver Models of PRIME is enabling clients and resulting in...

  • Transformed operating model of physical relationship to virtual relationship.
  • Readily available capacity within existing premises with professional and credible management teams possessing a good mix of telecom industry and service delivery experience.
  • Guaranteed cost savings and generated opportunities with enhanced CSAT and quality services.
  • Best practices in process implementation to deliver the best possible results using metrics and Key Performance Indicators (KPI), fine-tuned to deliver the right outcomes.
  • Real-time reporting to ensure maximum operational efficiency and effective customer experience management that is focused on automation and digital transformation
  • Manage operations with minimal leakage and high productivity.
  • Dedicated teams aligned to share meaningful insights about current products, processes, and the voice of customers.