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ED Tech

Service Offering

Lead Generation

We leverage multiple platforms to generate high-quality leads for your business. Our education call center outsourcing services tap into social media, co-reg, email, and direct and paid marketing.

Proctoring Service

We also offer proctoring services for online education platforms, schools, colleges and universities. The infrastructure we execute are at par with the modern development and your requirements.

Customer Service

Our education call center outsourcing services include every almost everything, from resolving payment issues to new enrollments. Our trained agents can attend parents, teachers and students across platforms and in multiple languages.

Counseling Support

We train our agents with your business offerings and specifics to ensure expert counseling to parents and students who have difficulty choosing a course.

Telecom

Service Offering

Customer Acquisition

We simplify the customer acquisition process and make them seamless with our expertise in support functions.

  • New customer acquisition
  • Service inquiries
  • Subscription & Service Plans Support
  • Pricing and contract preparation
  • Lead generation
  • Order Validation

Operations

Maintain optimum operational efficacy with our analytical tools and skilled workforce.

  • Customer Service
  • Email Management Services
  • Server Support Services
  • Web Chat Services
  • Post-sales support
  • Query Resolution
  • Technical support
  • Logging and monitoring service requests
  • Churn reduction
  • Usage analytics
  • Payments & Collection
  • Detailed reporting and analysis

Sales & Contracts Administration

Boost and maintain your sales with our superior and effective CX and database support.

  • Outbound sales
  • Sales analytics
  • Cross-selling and up-selling
  • Sales order taking
  • Contract modification & management
  • Warranty Extension & management

Order Provisioning & Order Management

Our order management system is designed for hassle-free monitoring and tracking of a product/service from origin to destination.

  • Delivery process creation for new product and services
  • Order provisioning
  • Technical validation and support
  • Order Tracking
  • Cancellation requests tracking
  • Multi-Vendor Tracking
  • Order Management
  • Billing support
  • Data Management

Travel

Service Offering

Customer Service

From voice and chat to email and social media – our agents can proficiently handle your customer service for your FinTech solutions across channels.

Payment Support

Whether money transfer, income verification, or payment, our agents are experienced in handling all payment-related issues via multiple channels.

App Support

Our skilled tech agents can guide customers through complex applications with ease and understanding of a global finance technology solutions provider.

Collection Support

A prominent name in financial technology solutions outsourcing, we can provide support service for both 1st party and 3rd party collections.

Customer Acquisition

Our team also helps acquire new customers for your finance IT solutions and ensures that your business’ values and brand voice reflect our service from the first interaction.

Back Office

We have proprietary back-office software that is enabled with optimal data security features.

It makes the entire process of data collection, registration, and administration secure and efficient.

ABOUT US

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We are experts in people interaction, and this gives us the edge in delivering a superior customer experience in every contact.

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    • Digital Transformation
    • Delivery Models
  • Careers
  • Our Reach

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  PRIME TELESERVICES PVT LTD.
14 th Floor, 1403-1404, Hari Kunj, Sindhi Society, Mumbai City, Maharashtra - 400071

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